Shipping policy

Shipping Policy

Last Updated: June 14, 2026

Welcome to SmartKitchenStore. We are committed to providing a smooth and reliable shipping experience for every customer.

Order Processing

Orders are processed within 1–3 business days.

Orders are processed Monday through Friday, excluding public holidays.

Once your order has been shipped, you will receive a confirmation email with tracking information (when available).

Shipping Times

Estimated delivery times:

United States: 7–15 business days

Canada: 7–15 business days

United Kingdom: 7–12 business days

Europe: 7–15 business days

Australia & New Zealand: 8–18 business days

Rest of the World: 10–25 business days

Please note that delivery times are estimates and may be affected by customs clearance, weather conditions, holidays, or carrier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and selected shipping method.

From time to time, we may offer free shipping promotions on eligible orders.

Order Tracking

When your order ships, you will receive a tracking number via email.

Please allow up to 48 hours for tracking information to become active.

Address Accuracy

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is provided, SmartKitchenStore is not responsible for delays or failed deliveries. If you notice an error, please contact us as soon as possible before your order is dispatched.

Delayed or Lost Packages

Although we work with reliable shipping partners, delays can occasionally occur due to circumstances beyond our control.

If your package has not arrived within the estimated delivery window, please contact our support team and we will work with the carrier to investigate the issue.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery and provide:

Your order number

Photos of the damaged item

Photos of the packaging

We will review your case and arrange an appropriate resolution where applicable.

Customs & Import Duties

For international orders, customs duties, taxes, or import fees may apply depending on your country's regulations. These charges, if applicable, are the responsibility of the customer.

If you have any questions about your order or our shipping policy, please contact us:

Email: support@smartkitchensstore.com

Thank you for choosing SmartKitchenStore. We appreciate your business and look forward to serving you.